Returns & Exchanges

We want you to love your Kico piece.

If something isn't quite right, we're here to help.

Eligible items may be returned or exchanged within 7 days of delivery. To qualify, pieces must be unworn, in original condition, and returned in original packaging.

To initiate a return, please contact us at info@kicojewellery.com with your order number. Once approved, return instructions will be provided.

Final sale Items

The following items are final sale and cannot be returned or exchanged:

  • Earrings, for hygiene reasons

  • Custom or personalised pieces

  • Made-to-order pieces

  • Gift cards

  • Sale or discounted items

  • Items otherwise marked Final Sale

Damaged or Incorrect Orders

Something not quite right?

If your order arrives damaged or you receive an incorrect item, please contact us at info@kicojewellery.com within 48 hours of delivery, including your order number and photographs of the item.

We'll make it right.

Repairs

We stand behind the craftsmanship of every Kico piece.

If your jewellery requires repair due to a manufacturing issue within 30 days of purchase, please contact us and we'll assess and repair the piece at no cost.

Repairs resulting from accidental damage or normal wear may also be available for a reasonable service fee.

Because many Kico pieces are made with natural stones and limited materials, exact replacement stones or components cannot always be guaranteed.

How to Make a Return

Please contact us at info@kicojewellery.com before sending your return. Once your return has been approved, we'll provide return instructions and the appropriate return address.

Returns sent without prior authorisation may not be accepted.

Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the item arrived damaged or an incorrect item was received.

We recommend using a tracked shipping service, as Kico cannot be responsible for return parcels lost in transit.